Refund policy

Return & Refund Policy – Luxystocky

Effective Date: 22 July, 2025

At Luxystocky, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

📦 Returns

We offer a 7-day return policy from the date of delivery.

To be eligible for a return:

Item must be unused and in original condition

Item must be in original packaging

Proof of purchase is required

❌ Non-Returnable Items

The following items are not eligible for return:

Used or damaged products (not due to our fault)

Personal care items (for hygiene reasons)

Items purchased on clearance or special discount

🔄 Replacement Policy

We offer FREE replacement in case of:

Damaged product

Defective item

Wrong item delivered

📌 You must contact us within 48 hours of delivery with:

Order ID

Clear photos/video proof

💸 Refund Policy

Refunds are processed in the following cases:

Product is out of stock after order

Return approved after inspection

Replacement not available

💳 Refund Method:

Prepaid orders → Refund to original payment method

COD orders → Refund via UPI/Bank Transfer

⏱ Refund Time: 5–7 business days after approval

🚚 Return Pickup

We arrange pickup for eligible returns

In some cases, you may need to self-ship the product

📌 Return shipping charges may apply depending on the reason

⚠️ Important Notes

Slight color or design variation is not considered a defect

Returns without approval will not be accepted

We reserve the right to reject returns if conditions are not met

📩 How to Request a Return

To initiate a return/refund:

📧 Email: support@luxystocky.com

Include:

Order Number

Issue details

Photo/video proof

🔒 Cancellation Policy

Orders can be cancelled within 12 hours of placing the order

Once shipped, cancellation is not possible

❤️ Our Promise

We strive to provide high-quality products and a smooth shopping experience. Your trust matters to us!